Roll-Off Dumpster Rentals | English Rentals & Trash Service

Welcome to the official FAQ page for English Rentals & Trash Service, your trusted local provider of weekly residential trash pickup, curbside garbage collection, roll-off dumpster rentals, and waste management solutions throughout Wichita, KS and the surrounding communities of Sedgwick County, Butler County, and Harvey County. Whether you live in Wichita, Park City, Maize, Newton, or Valley Center, we are committed to dependable, affordable, and customer-focused trash service.

About English Rentals & Trash Service

Who is English Rentals & Trash Service?

English Rentals & Trash Service is a locally owned and operated waste management company providing residential trash pickup, weekly garbage collection, curbside trash service, and roll-off dumpster rentals across South-Central Kansas. We proudly serve homeowners, renters, and small businesses throughout Wichita and the broader Sedgwick County, Butler County, and Harvey County region. Our mission is to deliver friendly customer service, on-time pickups, and competitive pricing to every household we serve.

What areas does English Rentals & Trash Service cover?

We provide residential trash collection and waste removal services throughout Wichita and the surrounding metro area, including communities in Sedgwick County (Haysville, Maize, Park City, Valley Center), Butler County (Benton, Potwin, Whitewater), and Harvey County (Newton, Hesston, Walton). If you are unsure whether your address is in our trash pickup service area, please contact us and we will be happy to confirm availability.

Trash Cart Guidelines: What Goes In and What Stays Out

What can I put in my trash cart?

Your English Rentals trash cart is designed for everyday residential household waste. Acceptable items for curbside trash pickup include:

• Bagged and tied regular household trash and kitchen garbage

• Small household appliances such as blenders, toasters, and coffee makers

• Small tree twigs and yard trimmings (no more than 50% of total cart capacity)

• Broken-down cardboard boxes and packaging materials

What CANNOT be placed in my trash cart?

For the safety of our drivers, your community, and the environment, the following items are strictly prohibited from being placed in your residential trash cart:

• Household hazardous waste including: paint, pesticides, herbicides, automotive fluids, motor oil, antifreeze, and car batteries

• Bulky items or oversized items that do not fit inside the cart with the lid closed

• Hot embers, ashes, fireplace coals, flammable materials, or fireworks

• Rocks, bricks, concrete, gravel, soil, or dirt

• Construction debris, remodeling waste, or demolition materials (please ask about our roll-off dumpster rental services for these projects)

• Unprotected medical waste, hypodermic needles, syringes, or sharps

• Lithium-ion batteries (cell phones, laptops, power tools, e-bikes, vape pens) — these are a serious fire hazard

• Automotive parts, tires, mufflers, or large metal car components

Trash Cart Ownership and Sizing

Who owns the trash cart?

All trash carts provided by our company remain the property of English Rentals & Trash Service and are assigned specifically to your service address. The cart should remain at the home or property when you move, change service, or cancel your account.

What if my trash cart isn't big enough for my household?

Standard residential service includes one (1) 96-gallon wheeled trash cart, providing plenty of capacity for the average family. If your home generates more waste than one cart can hold, additional carts are available for a small quarterly fee. Just contact our office and we will deliver an extra cart to your address.

How to Prepare and Care for Your Trash Cart

How should I prepare my trash cart for pickup?

Following these simple curbside pickup tips ensures fast, safe, and reliable trash collection:

• Bag and tie all household trash before placing it in the cart to prevent spills, odors, and litter

• Set your cart at the curb by 5:00 AM on your scheduled collection day, or place it out the night before

• Make sure the cart is clear of obstructions such as parked vehicles, mailboxes, low-hanging tree branches, or fences

• Position the cart with the wheels facing your house and the lid opening facing the street

• Keep the lid fully closed — overfilled carts may not be emptied

How do I take care of my trash cart?

A clean, well-maintained cart helps prevent odors, pests, and damage. Follow these cart care best practices:

• Place only acceptable items inside the cart

• Do not overfill — the lid must close completely for collection

• Keep the total weight of your cart at or below 100 pounds

• Store your cart in a convenient, secure location away from heavy winds when not at the curb

• Rinse the cart as needed with a garden hose; we recommend Simple Green® cleaner for safe, eco-friendly cleaning and odor control

Trash Pickup Schedule and Service Day Information

When will my trash be collected?

Pickup times can vary throughout the day based on driver routes, traffic, weather, and new customer additions. To make sure your trash is picked up:

• Always have your cart at the curb by 5:00 AM on your scheduled service day

• Pickup times may shift earlier or later as routes are optimized

• If a service delay or schedule change occurs, you will be notified by email

What happens if my trash pickup is delayed?

Occasionally, severe weather, equipment issues, or staffing changes can affect trash collection schedules. If your trash service is delayed, we will send out an email with the updated pickup date. Please leave your cart at the curb until it is emptied.

Do you offer recurring weekly trash service?

Yes! All of our standard residential trash plans are weekly curbside collection services. Same day, every week.

Holiday Trash Pickup Schedule

Do you pick up trash on holidays?

English Rentals & Trash Service observes the following major holidays and will not perform trash pickup on these dates:

• New Year's Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Day

If your regularly scheduled trash collection day falls on one of the holidays listed above, your trash will automatically be picked up on the next business day. There is no need to call — simply leave your cart at the curb and we will service it on the following day.

Billing, Payments, and Invoicing

When is my trash service payment due?

Payments are due on the 1st of the month for each billing cycle. Convenient payment options are available to fit your needs.

How do I pay my trash bill?

We accept multiple payment methods to make managing your trash service simple and stress-free:

• Direct bank account ACH draft (recommended — no surcharge)

• Debit card payments (recommended — no surcharge)

• Credit card payments (please note: a 4% credit card processing surcharge applies)

• Online billing portal access for paperless statements and easy auto-pay setup

To save money on monthly trash service, we encourage customers to pay by bank account or debit card to avoid the 4% credit card processing fee.

Will I receive a receipt for my payment?

Yes. A receipt is automatically emailed to the address on file at the time the transaction is processed. Any additional service fees, extra cart charges, roll-off rentals, or special pickups will be itemized on your monthly invoice.

Starting, Changing, or Canceling Trash Service

How do I start trash service with English Rentals?

Signing up for residential trash pickup is fast and easy. Contact our office by phone or email, provide your service address and contact information. We will deliver a 96-gallon trash cart to your home. Most new customers can be set up within a few business days.

How do I cancel or change my trash service?

You can cancel or change your residential trash service at any time by contacting our customer service team. Upon cancellation, if a balance is owed, your account will be charged up to the date of cancellation. We will retrieve your trash cart, dumpster, or roll-off container within one (1) week of the cancellation date.

What if I'm switching from another trash service provider?

Switching trash companies is easy! If you currently have a cart from another servicer, please call us at (316) 217-1625 or email us at customerservice@englishrentals.net and we will arrange to swap out your old cart for a brand-new English Rentals & Trash Service branded cart at your address.

Please note: trash carts branded by other companies not listed above cannot be emptied by our drivers. We can only service carts that we own or that have been authorized for replacement.

Additional Services and Frequently Asked Questions

Do you offer roll-off dumpster rentals in Wichita and surrounding areas?

Yes! In addition to weekly residential trash pickup, English Rentals & Trash Service offers roll-off dumpster rentals for home cleanouts, garage decluttering, basement projects, estate cleanups, roofing jobs, remodeling projects, construction debris removal, and demolition waste hauling. Roll-off dumpsters are available in multiple sizes to fit projects large and small. Contact us for current pricing and availability in Wichita, Sedgwick County, Butler County, and Harvey County.

Can I get a dumpster for a home renovation or construction project?

Absolutely. Construction, remodeling, and demolition debris should never go in your residential trash cart, but our roll-off dumpsters are the perfect solution. Whether you are redoing a kitchen, replacing a roof, gutting a bathroom, cleaning out a rental property, or completing a major landscape project, our dumpster rental service has you covered.

Do you offer commercial trash service or business waste pickup?

Please reach out to our office to discuss commercial trash service, small business waste removal, or rear-load dumpster service options. We can build a custom waste management plan for your business needs.

What happens if my trash cart is damaged or stolen?

If your English Rentals trash cart is damaged, missing, or stolen, please contact our customer service team right away. Since the cart belongs to English Rentals & Trash Service, we will assess the situation and work with you on a replacement. Standard wear and tear is covered; intentional damage may incur a replacement fee.

Do you provide bulk item pickup or large item disposal?

Bulky items such as furniture, mattresses, large appliances, and oversized debris cannot be placed in your standard residential cart. For bulk item disposal, large item removal, or special trash pickup needs, please contact our office in advance to discuss options, including roll-off dumpster rental for larger cleanout projects.

Do you offer recycling services?

For information on current recycling programs, electronic waste (e-waste) drop-off locations, and household hazardous waste disposal in Sedgwick County, Butler County, and Harvey County, please contact our customer service team. We can point you toward the appropriate local recycling and HHW resources.

Why should I choose English Rentals & Trash Service?

When comparing local Wichita trash companies, customers choose English Rentals & Trash Service for our:

• Locally owned and operated, family-friendly customer service

• Reliable, on-time weekly residential trash pickup

• Largest standard cart size — 96 gallons included with every account

• Affordable, transparent pricing with no surprise fees

• Coverage across Wichita, Sedgwick County, Butler County, and Harvey County, KS

• Free email and text alerts for service updates and weather delays

• Roll-off dumpster rentals available for cleanouts and construction projects

• Easy online billing and multiple convenient payment options

Is there a contract or long-term commitment required?

We aim to earn your business every month through quality service rather than through long-term contracts. Contact our customer service team to discuss current service terms, billing cycles, and any available promotional rates for new customers.

What should I do during severe weather, ice storms, or tornado warnings?

Kansas weather can be unpredictable. During severe storms, ice events, blizzards, or tornado warnings, trash collection may be delayed for the safety of our drivers. Customers will be notified by email or text message of any service changes. Please leave your cart at the curb until it is emptied unless instructed otherwise.

Contact English Rentals & Trash Service

Have a question that isn't answered above? Need to start, stop, or change service? Looking for a roll-off dumpster quote? We're here to help.

Phone: (316) 217-1625

Email: customerservice@englishrentals.net

Service Area: Wichita, KS and surrounding Sedgwick County, Butler County, and Harvey County communities

English Rentals & Trash Service — Your Local Partner for Reliable Trash Pickup, Curbside Garbage Collection, and Dumpster Rentals in South-Central Kansas.

English Rentals Trash Service – Frequently Asked Questions